Frequently Asked Questions

Find answers to all your queries about our service.

  • What is fintech?

    Fintech, short for financial technology, refers to the use of innovative technology to improve financial services. This includes mobile banking, online payments and other digital financial solutions.

  • Is it safe to keep money in SF Pay account?

    We operate under a strict regulatory framework as a licensed Financial Services Provider, regulated by the Financial Sector Conduct Authority (FSCA) under License No. 48932.

    This provides assurance and safeguards for both you and the market in which we operate.

  • Is my personal information secure with your platform?

    Yes, your personal information will not be disclosed and kept private and confidential. We use the latest encryption technologies and follow strict data protection policies to ensure your information is safe and secure.

  • Cut-off times

    We ensure that funds are transferred at the earliest possible time.
    SF Pay's transfers cut off time is 9:00AM-2:00PM(GMT +3) banking hours

  • How long does it take to open an account with SF Pay?

    The account opening process is typically straightforward and takes only a few minutes. However, in certain cases, additional verification may be required, which can extend the processing time.

  • How to make deposits into SF Pay?

    Deposits can be made via international wire transfers. We accept SWIFT code, SEPA and SORT code.

  • How can I contact customer support if I have a question or issue?

    Our dedicated customer support team is here to assist you with any questions or issues. You can reach us by email at support@supremeebanq.co.za as we're always happy to help.